Support

Get help with JV Match.

Account, billing, verification, Match, Asset, documents, privacy, and technical issues.

Contact

Email support@jvmatch.ca. Include your organization name, triage category, and a short description. Do not send passwords, MFA codes, or full card numbers.

Triage categories

Account — login, password reset, MFA recovery
Billing — plan, invoice, cancellation, payment failure
Verification
Match
Asset
Document
Privacy — access, correction, deletion, or consent questions
Technical

Lost MFA

Customer MFA recovery requires authenticated identity proofing through support. Admins must not remove MFA solely from an unauthenticated email request. See the public SaaS operations runbook.